Refund and Returns Policy

1. General Overview

At ZephyrShop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original, unused condition, including all tags, packaging, and accessories. Items that are damaged, altered, or show signs of use are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

• We will issue a prepaid shipping label for defective or incorrect items.
• For all other returns, the customer is responsible for shipping costs.
• All shipments must be tracked; we are not liable for lost packages.

3.3. Inspection and Approval

Once the returned item is received, our team will inspect it within 5 business days. If the return meets the eligibility criteria, we will proceed with the refund.

4. Refunds

4.1. Method of Refund

Refunds are issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

Shipping charges, handling fees, or any promotional discounts applied to the original order are non‑refundable unless the return is due to an error on our part.

5. Exchanges

Exchanges are processed as a separate order. If you wish to exchange an item, follow the return procedure and place a new order for the desired product.

6. Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale clearance items
• Gift cards and downloadable digital content

7. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package, and complying with all instructions provided by ZephyrShop during the return process.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. ZephyrShop reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: ZephyrShop,